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Commercial Client Feedback

This form is intended for use where you have instructed us on a regular basis, in relation to a number of issues. If you have instructed us in relation to a single issue, or wish to comment specifically with regard to a single issue upon which you have instructed us, please use our Private Client Feedback Form (single issue).

All fields marked with a  are required please

Which Partners and/or Lawyers do you most usually deal with?

How do you consider our general standards of service to you?Excellent
Good
Average
Poor

Would you like to make additional comments regarding our general standards of service?

How to you consider that we generally responded to your needs, and the legal work we carried out for you was dealt with efficiently?Excellent
Good
Average
Poor

Would you like to make additional comments regarding our general responsiveness?

How do you consider you were kept informed whilst we were dealing with your legal work?Excellent
Good
Average
Poor

Would you like to make additional comments regarding how well we kept you informed?

Are there any particular aspects of our service which which you were less than satisifed, and upon which we might improve?

Do you consider we have a good understanding of the nature of your business and the challenges you are facing?

Do you consider on the whole, our charges for the legal work we carry out for you are fair and reasonable, and represent good value for money?

Do you consider our charges are clearly explained to you before work is carried out?

Are you happy with the general level of support we provide for your business, or would you prefer us to be more pro-active in our dealings with you?

How important to you is the location of our offices?Important
Not Important

How important to you is our Car Parking Facilities?Important
Not Important

If asked by a business friend or associate to recommend a solicitor, would you be happy to recommend us?

Do you have any other comments you would like to make as to any aspect of the service we provide?

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Client Reference Number

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